The project manager who had come in to address the conflict made it clear that all the people ideas were welcome. There was an organic process of ensuring that the people in the team were all included (Chaney and Martin, 2013). There was focus on inclusivity in the team. Once this was done, there were more viewpoints that were discussed by the members of the team. The people in the team each wanted to ensure that their voices were heard (Ober, 2009). They had to arrive at a consensus that they were moving towards the final objective of developing a unique product deliverable. The team members were found to work cohesively once the modern management theories and system of reasoning was used to address the issues (Chaney and Martin, 2013). It was observed that the project manager was able to use a number of techniques to reconstruct the team formulation.
The facilitator role was reassigned to documentation of the progress. In this the facilitator could key in the inputs about the variety of the progress. In this there is autonomy for the supervisor. The supervisory control is maintained (Ober, 2009). The other team members were assigned work primarily based on their qualifications. Additionally, they could make the changes based on their viewpoints. There was autonomy provided to all the team members. There were efforts taken to reduce the power distance index (Ober, 2009). Culture model theories can be used to address the conflicts that are found to arise in the people. These lead to a formulation of a number of cohesive solutions. The project manager finally alluded that the using of empathy and active listening can reduce the conflicts. There was a better flow of operations once the communication issues were resolved in the team.
From this it can be concluded that the business communication is a process that needs to be applied to each subjective situation. It needs to be used as a formula to understand the issues. In this particular process, it was observed that the empathy needs to be practiced. These are found to be relevant in cases where the people have conflicting opinions. In these situations, the role of the mediator needs to focus on the ways to reduce the conflict by the practice of adhering to the tenets of empathy.
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