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新西兰代写:实行CRM系统给银行带来的改变

本篇关于新西兰代写的文章使用欧新西兰高阶网提供,主要内容是讲实行CRM系统给银行带来的改变。

新西兰代写:实行CRM系统给银行带来的改变

与此相反,Mohammed和Rashid(2012)指出CRM系统有时会重复商业银行内部与客户和投资者相关的各种任务。CRM系统实施后,商业银行将面临质量控制和IT系统的相关问题。CRM实践的信息使用互联网连接来保存客户的记录。但是,如果商业银行的远程访问能够过时,银行就无法检索他们的财务记录。相比之下,薄弱的领导计划也会在CRM系统的实施中产生问题。Christensen和Raynor(2013)支持Mohammed和Rashid(2012)的观点,即银行员工缺乏承诺和文化改变会导致CRM系统出现各种重大困难。CRM系统增加了数据录入的工作量。这可以通过持续的维护来解决,系统和信息的升级是昂贵的。

新西兰代写:实行CRM系统给银行带来的改变

Rababah等人(2011)定义,客户关系管理系统可以通过创建基于客户的文化和采用基于客户的经理来访问满意度水平来查询商业银行的客户关系管理系统。在客户关系管理中还可以开发端到端流程来服务客户,帮助客户解决问题。为了完善客户关系管理的实践和系统,银行可以对向客户销售产品和服务的各个方面进行跟踪。此外,银行应实施以客户为中心的战略,以发展业务中的CRM实践。

新西兰代写:实行CRM系统给银行带来的改变

根据Harris(2012)的报告,企业必须采取新的方法来管理合规和操作风险。合规风险管理不到位,可能导致高额成本和损失的发生,导致处罚增加、人员需求增加、诉讼增多。近年来,由于合规风险中涉及和考虑了操作风险和客户体验风险,导致了许多银行监管规则的演变,合规风险难以监控。如今,由于经营环境的变化,银行出现了一些程序失败的情况。这导致银行与合规风险相关的流程和程序更加复杂,导致客户满意度下降。除此之外,没有有效的合规策略来克服不同的运营和客户体验风险(Harris, 2012)。

新西兰代写:实行CRM系统给银行带来的改变

In contrast to this, Mohammed and Rashid (2012) states that CRM system sometime may duplicate various task within the commercial bank related to customers and investors. After the implementation of CRM system, commercial bank can face the problem related to quality control and IT system. The information of CRM practices uses an internet connection to save the record of the customers. However, if the remote access of the commercial banks can outdate than banks are unable to retrieve their financial records. In contrast to this, weak leadership plan should also create problems in the implementation of CRM system. Christensen and Raynor (2013) support the views of Mohammed and Rashid (2012) that a lack of commitment and culture change from people in the banks cause various major difficulties in the system of CRM. CRM system increase the work load related to inputting data. It can be resolved by continues maintenance, upgrade of system and information can be costly.

新西兰代写:实行CRM系统给银行带来的改变
Rababah et al. (2011) defines that CRM system can be looked up in the commercial banks by creating a customer’s based culture and adopting customer based manager to access the level of satisfaction. In CRM can also develop end to end process to serve the customers, which will assist the customers to solve the problems. To improve the CRM practices and system, banks can track all aspect the selling the product and service to the customers. Moreover, banks should implement the customer focused strategy to develop the CRM practices in the business.

新西兰代写:实行CRM系统给银行带来的改变
As per the report by Harris (2012), it is essential for the businesses to adopt a new approach for the management of compliance and operational risk. Absence of proper management of the compliance risk might result in the occurrence of high costs and losses in the form of increased penalties, staffing needs and litigation. There are many banking regulations that are evolved in recent years due to the involvement and consideration of the operational and customer experience risk in the compliance risk which is difficult to monitor and control. Nowadays, there is an occurrence of failed procedures of banks as a result of changes occurred in the business environment. This leads to increased complexity in the processes and procedures of banks related to compliance risk which results in decreased customer satisfaction level. In addition to this, there is no effective compliance strategy that overcomes different operational and customer experience risks (Harris, 2012).