論文代寫推薦:支持對項目實施的重要性

論文代寫推薦:支持對項目實施的重要性
項目實施後支持是項目的一個重要方面,它不僅決定了客戶對公司植入解決方案的滿意度,還通過未來提供實施後支持,影響創收能力。 JD Edwards的應用支持將包括為Gunersen用戶提出的問題提供問題解決方案、升級程序以及解決後的跟進,以確保我們提供的解決方案能夠為公司糾正問題。標準支持時間為周一至週五上午8:30 -下午5:30,在客戶當地時區。然而,也有24/7的支持包可用(O’Leary, 2012)。我們會在辦事處以外的地方提供實施後的支援。但是,如果Gunnersen需要現場支持,那麼我們的顧問可以在他們的前提下提供。
但是,現場支助的條款和條件需要首先最後確定。在持續支持方面,我們的重點主要是在用戶培訓方面支持Gunnersen的業務,讓他們熟悉已經在企業級推出的JD Edwards新系統。然而,持續支援的核心重點,主要是在客戶的設施內提供培訓、按需培訓或在我們的設施內提供培訓。因此,根據簽訂的合同,培訓將被安排(Poston和Grabski, 2013)。如果Gunnersen的管理需要24/7隨需應變的支持,那麼也可以根據公司的需求進行設置。然而,支持24/7可能需要在合同中增加新的條款,因為目前的支持主要是為了支持一周中的五天(週一至週五)。

論文代寫推薦:支持對項目實施的重要性

Post implementation support is a critical aspect of the project, as it not only decides the customer’s satisfaction with the company’s implantation of the solution, but also influences the revenue generation capability by offering post-implementation support in future. Application support of JD Edwards will include issue resolution for the issues raised by Gunersen users, escalation procedures, and post-resolution follow-up to ensure that the solution provided by us has been able to rectify the problem for the company. Standard support time will be Monday to Friday 8:30 AM to 5:30 PM, in the local time zone of the customer. However, there are 24/7 support packages are available as well (O’Leary, 2012). The post implementation support will be provided offsite from our offices. However, if Gunnersen wants onsite support, then our consultant can be provided on their premise.
However terms and conditions of the onsite support needs to be accordingly finalized first. In terms of on-going support, the focus is mainly on supporting the business of Gunnersen in terms of user training and making them familiar with the new JD Edwards systems that have been rolled out at the enterprise level. However the core focus of the on-going support is mainly towards providing training at facility of the customer, training on demand or training at our facility itself. Hence, depending on the contract signed, the training will be scheduled (Poston and Grabski, 2013). If Gunnersen’s management requires on demand support 24/7 then that can be also setup based on the requirement of the company. However, supporting 24/7 might require addition of new terms in the contract, as the current support is mainly aimed to support for the five days in a week (Mon-Fri).