The manager states that the feedback that is generated can be a useful tool. The people can be made to provide feedback about the services with some incentives. This would prove to the consumers that the company cares about the services and they can provide the intended services by the consumers to meet the needs of the consumers. The company needs to first design the services with the available resources and ensure that the meet requirements of consumers (Lovelock, 2011).
Having a systematic walk-through audit is one of the earliest processes that a company can undertake when bringing about the changes. They need to ensure that this process is methodical and systematic. The auditor of the process must not be overlay empathetic. They need to address the situation based on the requirement. One of the ways in which Java Lounge can implement this change is to make sure that the service manager is responsible for conducting the audit. During this process, the overall processes of the company and the areas of redundancy need to be calculated. In the case of delivery of the messages, there can be a dissonance that will be formed (Johnston and Clark,2008). This is usually formed between the formal message and the message conveyed by the people. The auditor in this case the manager needs to be aware of the feedback that is provided by the consumer and the innate body language to understand if the consumer is happy about the services that are rendered by the company. Emotion mapping is one of the techniques that can be used to gauge the performance. In the case of restaurants, ultimately the consumer needs to be satisfied with the service offering by the restaurant. Hence in this scheme, emotion mapping will prove to be crucial. The company needs to ensure that the people need are met and this needs to be adhered by the Java Lounge .
留学生论文写作提升，可以找新西兰论文代写Advanced Thesis平台机构，新西兰论文代写Advanced Thesis平台机构经过多年的经营与磨砺，已经发展成为一家专业的新西兰论文代写平台机构，而且论文代写价格公平合理，擅长写作科目广泛，有、新西兰代写、essay代写、assignment代写等论文服务，良好的口碑和丰富的论文代写经验值得留学生选择和信赖！